Last updated: 01/09/2024

This Privacy Policy describes how charketton.com (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from charketton.com, (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Collecting your Personal Information

When visiting the Site, we collect certain information about you and your interaction with the Site, from a variety of sources, of which are set out below, necessary for us to provide the Services and process your purchases. The information that we collect and use varies depending on how you interact with us. We may also collect additional information if you contact us for customer support, enquiries, to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information We Collect Directly from You

The types of Personal Information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "Personal Information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information that you directly submit to us through our Services may include:

  • Basic contact information including your name, email, address, phone number.                                  

  • Order information including your name, billing address, shipping address, payment information, email address and phone number.                                                     

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the services, name, billing address, shipping address, payment information, email address and phone number.  

When you buy something on this Site, complete the contact webform, or sign up to our mailing list, we collect Personal Information from you to fulfil the order or the Services. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

This website also automatically collects certain Personal Data about your interaction with the Services ("Usage Data") in order to power our site analytics, by using cookies, pixels and similar technologies ("Cookies").

The Usage Data collected may include:

  • Information about your browser, network and device.

  • Web pages you visited prior to coming to this website.

  • Your IP address.

  • Time zone.

  • Cookie information.

Data information collected may also include details about your use of this website, including:

  • Clicks.

  • Internal links clicked and pages visited.

  • Scrolling.

  • Search terms.

  • Items you view, items you put in your cart, what sites or products you view.

  • Timestamps.

  • How you interact with the Site.                                                 

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity, in our legitimate interests to administer, improve and optimize the Services and Site for visitors and customers.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Squarespace.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and Cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your Personal Information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns or other transactions, to create, maintain and otherwise manage your account, and to arrange for shipping.

  • Marketing and Advertising. We use your Personal Information for marketing and promotional purposes, such as to send newsletter, advertising and promotional communications by email and to show you advertisements for products or services. This may include using your Personal Information to better tailor the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention. We use your Personal Information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

  • Communicating with you. We use your Personal Information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective Services to you, and to maintain our business relationship with you.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Cookies

This website uses Cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For specific information about the Cookies we use related to powering our website with Squarespace, please click here.

These necessary and required Cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance Cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data to better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the Services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as AllAboutCookies.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Retention of Your Information

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, found at the top of the page, and take any other steps required by applicable law.

Complaints

If you have complaints about how we process your Personal Information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. You can contact your local data protection authority, or our supervisory authority here.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, if you would like to exercise any of the rights available to you, or if you would like to make a complaint, please email at [email protected]